Non-compliance is the single greatest threat to the viability and sustainability of a Provider and erodes community support for the sector. From a governance perspective, Providers need robust and objective risk management and assessment policies and protocols to ensure potential non-compliances are identified and the risk minimised. This is our second insight report into non-compliant [...]

With Australia now taking baby steps out of lockdowns, Katrina and Daniel Aitchison (General Manager, Aged Care Services at AnglicareSA) sat down with Leigh Hatcher to discuss their experience in: managing the COVID response to ensure the safety and quality of life for residents. planning for a post-COVID world. While the media focus is often [...]

The new aged care single quality standards have been in place for over 6 months. Since their  implementation, the approach from the Aged Care Quality and Safety Commission (the Commission) continues to be “Compliant, well only if you prove it”. To gain a deeper understanding of the rate and profile of facilities with non-compliances and [...]

Standard One Standard 1 – Consumer Choice and Dignity is the bedrock for compliance under the new Aged Care Quality Standards (ACQS). It underpins and is linked to all the other standards. Meeting its requirements is paramount for compliance. At its core, Standards 1 seeks to ensure good consumer experience, which occurs when an individual’s [...]

With more than 40 sanctions and 229 notices of non-compliance in 2018, it seems like the rules have changed. Our clients tell us that quality assessors are no longer coming in with a mindset of ‘innocent till proven guilty’ rather the onus is on Providers proving they are compliant. This shift in approach can be [...]

The New Aged Care Quality Standards Have you spent many hours of your time working on processes to meet changing Aged Care Quality Standards only to find out that you missed some critical aspects? Would you be relieved to know that there is help available to meet ever-evolving aged care governance requirements so that you [...]

The costs of a facility being sanctioned under the Aged Care Act When a facility is sanctioned it means there is a serious risk to the health and well-being of residents. However, the effects of being sanctioned are far-reaching and include; The potential loss of access to care for people who need it during the [...]