Additional Services

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With constrained ACFI funding, set daily basic fee and limited provider control on consumer’s choice of payment method for accommodation (RAD v DAP), additional services provide an opportunity to increase revenue and margins and reduce dependence on diminishing Govt revenue sources.

We recognise that developing an additional service model requires expertise, is time-consuming and costly, so we developed the Resident PASS1 Model for additional services.

The Resident PASS service ensures the “value” and “benefits” of your facility’s additional service offering are expressed in a way that is compelling to residents and their families.

Implementing the Resident PASS in your facility is the most effective means of generating additional income.

When implemented on a whole of facility basis the Resident Pass can generate between $800 and $4,400 EBITDA per resident per annum.

Subscribers to the Resident Pass service receive;

Support and advice in developing your suite of additional services

Advice on pricing structure

Provision of all marketing materials including brochures

Staff training in the promotion of the service to residents

Business hours support line

Integration of the service into your resident contracts

Integration of the service into your administration procedures

Integration of the service into your administration procedures

Compliance monitoring

Ongoing support for the refinement of your additional services offer

Implementation service

  • Onsite appraisal of non-prescribed services currently provided
  • Design an appropriate suite of additional services
  • Detailed report and recommendations on appropriate inclusions in your base offering
  • Training of staff in product offering and sales
  • Provision of brochures and contracts/agreements

Under this model, providers pay an implementation fee and an ongoing annual maintenance fee based on facility size (opt-out option after 12 months).

Subscription service

  • Regular contact with your sales staff to obtain feedback and offer advice
  • Monthly monitoring of implementation and uptake and quarterly reports
  • Access to support desk during business hours
  • Ongoing updates and suggested refinements to the Resident PASS in line with market trends
FACILITY SIZE<4041 - 99100 - 149150+
Implementation fee$29,995$38,995$48,995$58,995
Subscription per place per month$7.95$7.95$7.95$6.95

Prices include GST


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