Compliance Assurance

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Compliance risk is heightened by the changing regulatory environment, high staff turnover and elevated work pressures due to acute staff shortages. The incidence of serious non-compliance is significant and the consequences severe, including reputational damage, financial loss and most significantly the possibility of doing harm to vulnerable people.

Just as boards obtain external verification of financial reports, increasingly boards and clinical governance committees are seeking validation that the risks of non-compliance are as reported by management through external assurance audits.

Pride Living’s Audit methodology is designed to:

Assess the risk of non-compliance with the Standards

Identify opportunities to strengthen organisational governance systems

Affirm the attestations of the executive

Demonstrate appropriate risk management by governing bodies as required under Standard 8

Through this, the governing body can be assured the risk of non-compliance is appropriately managed in accordance with the board’s risk management statement.

TABLE OF CONTENTS

Service Overview

Why Pride Living

Pricing

Contact Pride Living

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Compliance Assurance is vital for Standard 8 requirements, such as the risk management framework, clinical governance framework and quality management systems.

Service Overview

Our third-party quality assurance of compliance programs have been developed to support providers assess their compliance with the Aged Care Quality Standards.

Your Audit includes:

4-scale compliance rating across the 8 Standards

Residents’ experience surveys

Assistance in prioritising continuous improvement activities by benchmarking

Key findings report

Suggested priority action plan

Summary of recommendations (incl. education) to close gaps

Why Pride Living

Our consultants are experienced advisors in compliance remediation

Our consultants have current knowledge of best practice and assessment expectations of the Aged Care Quality Standards

Multidisciplinary team with broad operational and governance experience

Ongoing access to our consultants – we encourage clients to communicate with our consultants post review as this supports best practice and minimises future non-compliance risk

What a client said

“In August 2021, Orana Gardens Ltd was the subject of an unannounced site audit. This audit was due, however for Orana Gardens, it wasn’t the best timing…The audit outcome was a Non-Compliance Notice due to the Not Mets in all 8 standards with a Notice to Comply.
The RAC went through a massive reset, utilising the available Business Advisory Services Grant with PwC. From this, an action plan was developed and this is when we reached out to Pride Living, as we had worked successfully with them in the past.
The team at Pride Living assisted our BIF(2) Grant application and we were successful in obtaining the much required funds to improve the priorities that were identified in the PwC review.
Over the past 5 months, we have worked closely with the team at Pride Living, [their] communication process, transparency and timeliness of support [had] set us up for our recent success. An unannounced site audit found that we were fully compliant 42 of 42 [quality standards]! This turnaround is due to the hard work of our team and the exceptional support provided by Pride Living.”
Clint GroseChief Executive Officer, Orana Gardens
“My Board and I are so very happy that we have been working with Pride Living. Pride Living has been able to assist St Andrews in so many ways including gaining funding, re-aligning our rosters, AN-ACC advice, Additional Services set up and most importantly they have been extremely responsive, especially when we have needed them the most with compliance matters. For any Aged Care provider looking for assistance, support or external consultants, I can only recommend that you contact Pride Living.”
Todd YourellChief Executive Officer, St Andrews
“I would like to extend my gratitude to JC from Pride Living for his expert guidance with our submission to the Commission following our Key Risk Audit.
Through JC’s extensive experience and Knowledge, we progressed positively in line with our companies mission, vision and values, to achieving positive outcomes for maintaining quality care for our residents.
I highly recommend JC and the Pride Living Team, Thank you!”
Tania TellusExecutive Manager - Care, The Forrest Centre

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Pricing

Depending on your needs, we provide:

Key Risk Audit: We examine across all 8 Standards but focus on key risk areas that are likely areas of risk to non-compliance.

Top 10 Non-Compliance Audit: We assess against the top 10 non-compliances. If this audit identifies systemic issues, it can be upgraded to our Key Risk Audit service.

As our pricing reflects the size of facilities and scope of work, please get in touch with us to arrange a quote.

CONTACT US FOR MORE INFORMATION