Testimonials

Since we officially started in 2017, we've completed over 490 projects with over 90 Providers. We take pride ensuring our clients are satisfied with our services. Below are a few examples of how we instil confidence in our clients.

Financial and Operational Management

Pride Additional Services Suite

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"We highly commend Pride Living on its successful collaboration with Mercy Health in the development of our additional services program.
The very responsive team at Pride understood Mercy Health’s desire to add value to the excellent care we provide and further enrich the experience of residents in our homes.

Our suite of additional services supports our model of care and continues to enhance our ability to deliver the best possible high-quality care and accommodation services.

We congratulate Pride Living on their knowledge and execution of additional services programs and their professional work with Mercy Health."

Felix Pintado
Chief Executive Residential Aged Care, Home Care, and Seniors Living

"I highly recommend Megan White and the Pride Living team. Megan and the team are consumer-driven which aligns with our values. The project was well structured and managed, achieving all critical deadlines and targets. Working with Megan and the team enabled us to implement additional services efficiently with full confidence in our program compliance."

Ann Del Rosario
Admissions and Funding Manager – Residential Stream

Sustainable Facility Resourcing

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"I extend my gratitude to JC and Pride Living for the expert guidance with our roster review and implementation, across both our Residential Aged Care Facilities.

We particularly appreciated your insight into the everyday challenges we experience, which were incorporated into the roster you recommended. The Feedback from our staff is positive they are satisfied that you listened to their concerns and offered practical solutions grounded in real life experience in Aged Care.

We’ve ended up with a sustainable roster that adequately meets the needs of our consumers and our staff.

Thank you!"

Tania Tellus
Executive Manager - Care

"We contracted James Saunders of Pride Living to undertake a staffing review of our facilities and we were extremely pleased with the outcomes he was able to achieve.

James’ review not only resulted in better care process for our residents but also in significant increases to our revenues. We are more than happy to recommend him to undertake this task for any organisation looking at optimising their staff ratios and mix. His extensive industry knowledge and experience was clear in the results he achieved for our organisation."

Damien Pembroke
Co-Proprietor/Director

How was it to work with Pride Living?
James was very aware of our workloads and made the process of conducting the roster reviews across each of our homes as painless as possible. James worked with both facility staff and the head office team to develop recommendations that were consistent with our organisation’s mission and that were quite achievable.
What surprised you the most or made you the happiest about engaging with Pride Living?
We found the reports easy to read with practicable solutions to address our workforce issues.
What made you choose our services over any other advisory firm?
We have worked with Pride on other projects and have found them to be very knowledgeable and easy to work with.
What practical solutions and success did our services bring to your business?
As a result of the roster reviews, we now have a good platform on which to build our workforce. We have increased our ACFI to reflect our staffing needs and have reduced our staffing costs.

Lee-Anne Suryn
General Manager

Strategy and Corporate Governance

Mergers and Acquisitions Support

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"Pride Living supported the Board and CEO of Autumn Lodge to execute its decision to pursue a merger. Pride did this in a manner that was very sensitive to the over 100 years of service to the Armidale community that Autumn Lodge had delivered. At the same time, it was pragmatic in the process of refining the list of potential merger partners through a robust selection process that resulted in a clear and unanimous decision to choose Uniting to continue the service and operations to the New England community.

I recommend any providers considering a merger or acquisition talk with Bruce and the team at Pride Living"

Brendan Moore
Interim Chief Executive Officer

"Having completed three different forms of acquisition in the last 9 months, working with Pride on the Autumn Lodge merger was truly beneficial. Highly legalised approaches tend to result in high transaction costs. Approaches with low external intervention, where just the two parties are interacting, create challenges in ensuring the flow of documentation is consistent and momentum is maintained.

A commercially realistic arbiter like Pride Living keeps both sides focussed and accountable. Pride’s approach supported both parties particularly when the required or expected data wasn’t readily available. Pride’s pragmatic persistence to resolve these challenges enabled us to complete the transaction on time and on budget. I would thoroughly recommend the team at Pride Living to organisations who are considering a merger."

Denis Tamplin
Head, Finance Strategy

Strategic Planning

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"From the initial contact with Pride, I have found their willingness to help and their promptness in responding to requests excellent.

The Aged Care Industry is a complex business and change is constant. Relying on industry experts like Pride Living to assist with keeping us up to date has been essential for our business. It allows us to spend more time on the care for our residents, making their lives more fulfilling. Their industry knowledge is on point and their friendly engaging staff makes doing business with Pride Living easy.

As small rural town provider of Aged Care Services, it’s not always possible to have staff fully equipped with the skills and knowledge that large multi facility providers have access to. Engaging Pride Living has been very beneficial to our business and to improve the services we provide. The financial acumen and knowledge of industry particularly performance benchmarks has helped us, as a not for profit, make informed decisions on the services we provide which in turn benefits our community."

David Neeves
General Manager

"Bruce Bailey is an entrepreneurial strategist with a firm understanding of the aged care industry and principals of good corporate governance. He has provided consultancies to Chaffey Aged Care over a number of years and is always informed and engaging.

Bruce has assisted Chaffey Aged Care to develop a contemporary strategic plan which will assist our organisation to navigate a path to success in a complex industry and challenging economic climate.

I have no hesitation in recommending Bruce and the team at Pride Living as they have assisted our board and executive team to formulate tailored solutions to our strategic objectives."

Darren Midgley
Chief Executive Officer

Other/Bespoke

"Dear Bruce

I wish to thank you and the team at Pride Living for helping Kalyna Care work its way through our Covid-induced crisis. This is the most challenging situation we have ever faced, and failure would have seen us lose our independence.

This was a very stressful time for the Board and we valued your honest and realistic advice.

Your knowledge, expertise and relationships proved successful in the provision of grants and additional debt funding that was necessary for our survival. Pride Living did a fantastic job in its guidance and representation of Kalyna Care to government channels and our private financiers.

In your communications with the Board and our management team you addressed our concerns and gave us confidence we were on a pathway to resolving our immediate challenges. We are now on the road to ensuring the long-term sustainability of Kalyna Care."

Halja Bryndzia
Chair

Quality Management and Clinical Governance

Compliance Assurance

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"In August 2021, Orana Gardens Ltd was the subject of an unannounced site audit. This audit was due, however for Orana Gardens, it wasn’t the best timing...The audit outcome was a Non Compliance Notice due to the Not Mets in all 8 standards with a Notice to Comply. The RAC went through a massive reset, utilising the available Business Advisory Services Grant with PwC. From this, an action plan was developed and this is when we reached out to Pride Living, as we had worked successfully with them in the past. The team at Pride Living assisted our BIF(2) Grant application and we were successful in obtaining the much required funds to improve the priorities that were identified in the PwC review.

Over the past 5 months, we have worked closely with the team at Pride Living, [their] communication process, transparency and timeliness of support [had] set us up for our recent success. An unannounced site audit found that we were fully compliant 42 of 42 [quality standards]! This turnaround is due to the hard work of our team and the exceptional support provided by Pride Living."

Clint Grose
Chief Executive Officer

"My Board and I are so very happy that we have been working with Pride Living. Pride Living has been able to assist St Andrews in so many ways including gaining funding, re-aligning our rosters, AN-ACC advice, Additional Services set up and most importantly they have been extremely responsive, especially when we have needed them the most with compliance matters. For any Aged Care provider looking for assistance, support or external consultants, I can only recommend that you contact Pride Living."

Todd Yourell
Chief Executive Officer

"I would like to extend my gratitude to JC from Pride Living for his expert guidance with our submission to the Commission following our Key Risk Audit.

Through JC’s extensive experience and Knowledge, we progressed positively in line with our companies mission, vision and values, to achieving positive outcomes for maintaining quality care for our residents.

I highly recommend JC and the Pride Living Team, Thank you!"

Tania Tellus
Executive Manager - Care

Clinical Governance Support

"Pride living has supported Presbyterian Aged Care in both financial and quality matters over the course of many years. Pride has supported with the review of efficiencies in rostering for both care and auxiliary services and has supported and overall review of the company financial position.

Pride also provides high level clinical expertise and advice in the form of clinical governance e advice and support – they have supported the development of the procedures, policies and with care improvements. They have valuable knowledge and expertise in this area and are very responsive when assistance is required.

I highly recommend Pride Living to any aged care provider needing assistance."

Olivia Wood
Chief Executive Officer

Compliance Remediation

"Katrina was appointed as the Clinical Adviser to Kirkbrae as the full impact of the COVID19 outbreak took hold at the facility. She seamlessly navigated the environment of an organisation operating in crisis mode. Katrina’s immediate and sustained focus was on the care of the residents. This guided her approach to working through the many complexities that the organisation faced. Her collaborative approach ensured the diverse team, often with differing views, worked together to effectively restore the facility to a sense of normality. Katrina managed the requirement to remain objective and independent with great skill. Her experience and expertise assisted by the broader team at Pride Living meant the advice we received was wise and timely which allowed us to make decisions with confidence. I would recommend Pride Living and Katrina to any organisation that finds itself in a compromised compliance situation"

John Fogarty
Chief Executive Officer

"Shepparton Villages have worked with the team at Pride Living on several projects over the last few years. These include:

* Development of our New Strategic Plan
* Delivery of the Third Party Audit Program in our Residential Aged Care Homes
* Advising on and preparing of our Business Improvement Fund (BIF) Submission
* Facilitating Residents Meetings as part of the Closure Project of one our older Homes
* Appointed Nurse Advisors as part of a Notice to Agree for one of our Homes
* Residential Care Roster Reviews
* Additional Services Review

In the changing industry we find ourselves all working in there are times when you need to call in specialist assistance at very short notice. This where Shepparton Villages is blessed to have the resources of Pride Team. No job is too big or too small, they do what they will say they do, they go out their way to offer advice and to help you stay abreast of the changing aged care environment.

All of the Pride Team have current and contemporary industry knowledge and are very willing to share what they know to help you stay ahead of the game. They take a proactive approach to their work and look ahead to help you stay ahead! The whole team are a sheer delight to work with and are willing to go that extra mile to help their clients. Value adding is not an add on at Pride, it is inbuilt to what they do. They are a true industry partner and it is a privilege to work with them all."

Veronica Jamison
Chief Executive Officer

Other/Bespoke

"JC Yap recently assisted Shepparton Villages with the closure of its Hakea Lodge Home. JC is very personable and professional and this shone through when he facilitated the meetings we held with residents and their families. He quickly put people at ease, was able to respond to difficult questions in a calm and considered way and kept the meeting on track. JC met with us to plan the process and valued added through his deep knowledge of this very contentious area. Shepparton Villages highly values our relationship with JC and the entire Pride Living Team"

Veronica Jamison
Chief Executive Officer

Confidence leads to success, choose Pride Living.