Providers are increasingly looking for new ways to improve the service offering to residents to enhance their lives – one approach is through offering residents Additional Services. While the benefits are significant there are risks and traps that must be avoided particularly with the ever-increasing scrutiny from the Aged Care Quality and Safety Commission. This [...]
“Bupa Aged Care ordered to pay $6 million for services not provided, Federal Court rules” With headlines like these Providers might rightly ask whether there is a future for Extra Services (ES) or Additional Services (AS) in Residential Aged Care. When you get into the detail of the BUPA case, it is clear there is [...]
The Progression of Additional Services It is no secret that the shift to CDC and continued financial pressures require providers to innovate and adapt their business models. As a response to these challenges, we delivered our “2017 Additional Services Industry Insights Report”, highlighting both the opportunities and the issues. In the two years since, our [...]
The industry has been told to implement CDC with no extra funding. Providers are currently spending $800 - $2000 per resident, p.a. on services not required under the Aged Care Act. There is an imperative for Providers adopt additional services as part of their CDC rollout. It can increase revenue $2000-$5000 per place, p.a. and [...]
Royal Commission Submission Pride Living has made the following submission to the Royal Commission into Aged Care Quality and Safety. We believe that quality and safety are directly linked to viability and sustainability. Increasing viability allows providers to invest in the systems, processes, training and staff to enhance the safety and quality of care provided [...]
Consumer choice and dignity Residential aged care in Australia developed from the hospital model – showering, mealtimes, wake and sleep times all to a schedule. This model supports cost containment, which is consistent with a substantially government-funded service. However, this model is incompatible with the Aged Care Quality Standards that came into force on 1 July 2019. Consumer [...]
Recently Pride Living partnered with ACAN for a panel exploring workforce challenges in aged care. In this video, the panel discussed the key workforce risks in aged care and how to manage them. The panel included Alison Choy Flannigan, Partner, Leader of Health and community - Hall & Wilcox, Kristy Nicholson, Principal Consultant, Workforce Strategies [...]
The Stewart Brown December 2018 survey results were recently released and shows a further deterioration of operating performance by residential providers. For the 12 months to December 2018, average facility EBITDAR prpa was $7,391, a steep decline from $9,830 EBITDAR prpa in December 2016. While much of this decline is due to systematic changes, our [...]
Aged care funding is getting tighter, there is increased competition amongst Providers and consumers are demanding greater choice. Providers need to differentiate themselves AND improve their sustainability. Offering additional services may be one of the answers. But what does a good additional services program look like? James discusses his experience implementing additional services with The [...]
With constrained ACFI funding, set daily basic fee and limited provider control on consumer’s choice of payment method for accommodation (RAD v DAP), additional services provide an opportunity to increase revenue and margins and reduce dependence on diminishing Govt revenue sources. With the experience of implementing Pride’s additional service program, the Resident PASS, James presented [...]
