With 10 facilities sanctioned and 60 facilities issued non-compliance from July – December 2019, it seems like the rules have changed. Our clients tell us that quality assessors are no longer coming in with a mindset of ‘innocent till proven guilty’ rather the onus is on Providers proving they are compliant.

The Aged Care Quality Commission expects that a provider always maintains quality and safe care standards and with this, the risk of noncompliance during an unannounced re-accreditation has increased.

Non-compliance or findings of Serious Risk indicate deficiencies in consumer care outcomes. They also result in significant operational and financial disruption.

Internal reviews are vital for risk management framework. Depending on your needs, we provide both onsite and COVID19 desk audit reviews.

The cost of non-compliance ranges from $200k to $1M. Our internal review gives you confidence in your accreditation status.

For each Internal Review undertaken we will provide a detailed report comprising;

IR Graph

Four scale compliance rating across the 8 Standards

IR Hazard

Risk rating of the facility

IR List

Detailed evidence of compliance and non-compliance

IR Key

Key findings report

IR Path

Suggested priority action plan

IR Files

Summary of recommendations (inc. education) to close gaps

Why Pride Living

  • Our consultants are advisors for transformation
  • Our consultants have current knowledge of best practice and assessment expectations of the ACQSC
  • Multidisciplinary team with broad operational and governance experience
  • Ongoing access to our consultants – we encourage clients to communicate with our consultants post review as this encourages best practice and minimises future noncompliance risk
  • We offer significant reduction in cost from our standard pricing for longer term engagements.

Choosing Pride Living gives you access to the experience of senior quality leaders and the assurance that your compliance risk is being managed.


Depending on your needs, we provide;

  • Full Internal Review; for a holistic view of compliance and examination of all 8 Standards.
  • Partial Internal Review;  which offers a more targeted approach. Our review of Standard 2 and 3, for example, is a commonly requested partial review.

As our pricing reflects the size of facilities and scope of work, please get in touch with us to arrange a quote.


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